Shipping policy

Last Updated: September 19^th, 2025

Thank you for shopping with Viff. This Shipping & Delivery Policy explains how and when we deliver your orders.

1. Processing Time

• Orders are usually processed within [1–2 business days] after payment is received.
• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Costs

• We deliver across the UK using trusted postal/courier services.
• Shipping costs are calculated at checkout and depend on your delivery address and chosen method.
• Free shipping promotions (if available) will be clearly stated on the Site.

3. Delivery Times

• Standard delivery: [2–3 business days] (UK mainland).
  
• Delivery times are estimates and may vary due to courier delays, weather, or busy periods.

4. International Shipping

• At this time, we do not ship internationally.

5. Order Tracking

• Once your order has shipped, you will receive an email confirmation with tracking details (where available).

6. Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact us at info@viff.co.uk within 7 days of the expected delivery date.
• We are not responsible for delivery issues caused by incorrect addresses provided at checkout.

7. Missed Deliveries & Redelivery

• If a delivery attempt is missed, it is the customer’s responsibility to arrange redelivery or collection with the courier.
• Unclaimed parcels returned to us may incur additional shipping costs for redelivery.

8. Contact Us

If you have questions about shipping or delivery, please contact us:
📧 info@viff.co.uk
📍 37d First Floor, Munster Road, London, United Kingdom, SW6 4ER