Terms of service

Last Updated: September 19th, 2025

Welcome to Viff. These Terms & Conditions (“Terms”) set out the rules for using our website [www.viff.co.uk] (the “Site”) and purchasing products from us. By accessing our Site or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

Viff is a trading name registered in the UK.

Business Address: 37D First Floor, Munster Road, London, United Kingdom, SW6 4ER

Contact Email: info@viff.co.uk

2. Eligibility

By using our Site or purchasing products, you confirm that you:

  • Are at least 18 years old, or have parental/guardian permission.

  • Are using the Site for personal, non-commercial purposes.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Prices are listed in GBP (£) and include any applicable UK taxes (unless otherwise stated).

  • Payment is processed securely via Stripe. We do not store card details.

  • An order confirmation email will be sent once your order is placed.

4. Shipping & Delivery

  • Delivery times are estimates only and may vary.

  • We are not responsible for delays caused by postal services or customs.

  • Full details can be found in our Shipping Policy.

5. Returns & Refunds

  • You have the right to cancel and return your order within 14 days of receiving it, in line with UK Consumer Contracts Regulations.

  • Full details are set out in our Refund & Returns Policy.

6. Product Information

  • We make every effort to ensure that product descriptions and images are accurate.

  • As our products are wellness/lifestyle items, please read instructions and labels carefully before use.

  • Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.

  • Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud.

8. Intellectual Property

  • All content on this Site (text, images, design, branding) is owned by Viff or licensed to us.

  • You may not copy, reproduce, or distribute any content without our permission.

9. Your Account

  • If you create an account, you are responsible for keeping your login details secure.

  • We reserve the right to suspend or terminate accounts if we suspect misuse.

10. Privacy & Data Protection

We respect your privacy. Please see our Privacy Policy for details on how we collect and process your personal data.

11. Governing Law

These Terms are governed by and interpreted under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the date of the last revision.

13. Contact Us

For questions about these Terms, please contact us at:
📧 info@viff.co.uk
📍 37D First Floor, Munster Road, London, United Kingdom, SW6 4ER